We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. Find your delivery zone below and see the shipping charges.

 
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Please note that the listed duration is only an estimated delivery time. Please allow 1-2 business days for packing. You will receive an e-mail from the shipping company with a tracking number and a more specific delivery date. Most of our shipments are handled by UPS.
  

Please note when shipping is outside the EU, additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. 


For large or bulky orders

For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.


Orders

When you have found a Product on the Website that you would like to buy, please click on the button labeled "Add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labeled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

You can see what Products are in your virtual shopping cart at any time by clicking on the button labeled "Shopping cart". To return to the shop, click on the link labeled "WEBSHOP". If you wish to remove a Product from your virtual shopping basket, simply click on the button labeled "X" next to the item. You can pay for the Products in your virtual shopping cart at any time by clicking the button labeled "Checkout".

When you click the "Checkout" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse - it does not represent a legally binding contract. Whilst we will do our best to fulfill your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

All Products will remain our property until we have received payment in full for those Products. We reserve the right ot postpone delivery of your order in the event for example, that we are unable to obtain authorization for payment or that the item is out of stock or unavailable.

During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

Prices are in Euros and through our virtual card payment a conversion to your currency can be applied at your approval. Conversion rate will be shown at the moment of the transaction.

All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our canceling your order, we may arrange for collection of the Products at your expense.

Murmull reserves the right to cancel the order if it cannot supply the Products that you have ordered. Murmull will inform you of this as soon as reasonably possible and will give a full refund where you have already paid for the Products.


Order changes

You can change the shipping address on your order if it has not yet been shipped from our warehouse. Normally orders are sent 1-2 business days after you place the order. Contact us and we will help you.

If your new shipping address has a different shipping fee, you will have to pay the difference. 

If your order has been sent from our warehouse you cannot change the shipping address or the contents on your order. The order will be sent to the original address, and you will have to handle it as normal return if you have changes.


Cancellation

Murmull is liable if the goods are damaged or lost in transit but you need to contact our customer service within 14 days of ordering. If so please send an email with your order number and complete name on the body of the message to info@murmull.com

If the goods are lost or damaged when returning the product the customer is liable. For returns all transportation services must be paid by the customer.

Cancellation after the order has been dispatched will not be accepted. The user needs to receive the order and start a process for return item and receive a full reimbursement of payment.

Cancellation is not valid until the customer has confirmed with Murmull by email and this email has been acknowledge by Murmull.

Where stock may be available Murmull reserves the right to cancel any order, and acepts the obligation to notify the customer and offer a replacement of any equivalent products where possible.

If Murmull receives a package that has not been collected from the post office (or another shipping office), we reserve the right to charge you for all costs that we incure from handling your oder and shipment. An invoice will be send to the customer which is needed to be paid within 10 days.


Delivery of Products

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If products are returned to us by the delivery company, we will issue you with a refund for the products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. If the delivery is to a private address, and no one is available at the address at the time of delivery, the products may be left safe.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Non-EU Customers, please bear in mind that often delays are caused by customs at international borders which are at the discretion of your government. If you are still waiting for the delivery of your products after 7 days from the date on which we notify you that we have accepted your order, please contact us by email at info@murmull.com.


Returns and Refunds

Murmull will not note, we can not refund the postage and you will have to pay for the return postage. If you notice that the order is damaged please do not sign for it and contact us immediately, and send an email to info@murmull.com. Alternately please photograph the damaged packaging, or send it back to us so we can see what went wrong.

By placing an order with Murmull you are agreeing to all terms and policies stated here.

A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products). You should keep a record of your cancellation notice;

B. the products should not have been used, worn, washed or damaged;

C. the identification tag should still be attached to the products with the disposable seal;

D. the products should be returned in their original packaging.

If you have any questions about a product then do not hesitate to contact us, we are always on hand to help and advice. Send your questions to info@murmull.com.

Refunds can only be made on goods which are damaged and will be issued by the original method of payment, to the value of the item printed on the receipt/order confirmation.

We will then provide a refund, attempting to use the same method that you used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance). We will do this as soon as possible! At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change.

This will not generate any additional charges.


Conflict Resolution

There is a European platform for resolving out of court and online any dispute about contractual obligations established in sales contracts or service agreements closed on the Internet between an EU-resident consumer and an EU trader, through the intervention of an alternative resolution organization.

If you are faced with a contract dispute or a breach of contract, you can file your complaint at http://ec.europa.eu/odr. When filing your complaint you must state our customer service email info@murmull.com